Individual Lesson Guidelines
Take advantage of the learning opportunity we provide for you, but also respect our time.
- Students must be respectful with their tutors, and vice versa. Should any of the parties fail to keep this promise, Doceo will get involved to analyze the necessary steps to be taken.
- It is required that all students are fully present in the session. This means that students may not engage in any activities that may result in their own distraction or that of their tutors.
- Students must arrive on a timely manner to their lesson. If students arrive more than 5 (five) minutes late to their lesson, a late fee will be applied for that lesson.
Group Lesson Guidelines
Bottom line: Keep it respectful, we’re here to help you and others learn.
- Group lessons are allowed, and in some cases these may be offered to students as part of their plan.
- As with individual lessons, students must arrive on a timely manner to scheduled lessons. The same tardy policies from our individual lesson guidelines will be taken into account for group lessons.
- Group lessons must be kept respectful, we will not tolerate discrimination or bullying of any form. Students who fail to abide by this rule will receive a fee for disrespecting our provided learning space, as well as be permanently banned from taking any lessons with Doceo. Should the case require it, Doceo may hold the offender accountable by law.
- As with individual lessons, it is required that all students are fully present in the session. This means that students may not engage in any activities that may result in the distraction of any of their peers.
Cancellations
- Students are allowed to cancel lessons whether with the weekly or monthly plans.
- If students cancel a lesson with less than 24h notice, a cancellation fee will be applied, equivalent to the hourly cost of the lesson (fee will vary depending on learning plan taken) factored by the amount of hours of the lesson that was cancelled.
Refunds
- Refunds are only possible if they are requested prior to the first learning plan’s lesson.
Rescheduling a Lesson
Be sure to contact your scheduler if this were to be your case, we will analyze it on a car-by-case scenario.
- As a general policy, we do not allow rescheduling. However, if the cancellation is done with sufficient anticipation and with a valid reason, we may be willing to reschedule.
Recordings
- Students have access to their recordings as part of their Learning-Pro Plan.
- Students are not allowed to promote their recordings in social media in a manner that falsely portrays Doceo’s learning methods.
- Students are not allowed to share their recordings to other online-tutoring platforms with the purpose of modeling an online-lesson product later sold to their clients.
- With the student’s and the tutor’s permission, Doceo may use part or all of the recording for promotion of their services in their social media.
For more information, see Doceo’s Policies & Guidelines